chord.gift Terms of Service

Effective: 2026-05-20

These terms cover your use of chord.gift. By placing an order, signing in, or subscribing to our notifications, you agree to them. Plain English; if you find anything unclear, email us and we'll explain.

1. About chord

chord.gift is operated by 10X AI Technology Pte Ltd, a company incorporated in Singapore (UEN 202245757M). We make hand-painted oil paintings from customer-uploaded photos. Painters work in our Shenzhen studio; brand, quality control, customer support, and delivery coordination happen in Singapore.

2. What you can do here

• Browse products + previews
• Upload a photo + see an AI-generated preview of what your painting could look like
• Place an order, pay, and receive a hand-painted oil painting
• Subscribe to email notifications for product launches
• Sign in with email Magic Link, Google, or Apple (passwordless)

3. Your account

Passwordless login. We don't store passwords. You can delete your account anytime by emailing dylan@chord.gift — see Privacy Policy §6 for the deletion process.

You're responsible for keeping your sign-in email secure. If you share your email login with someone else who then places an order on your account, you're responsible for that order.

4. Placing an order

When you check out:

• You provide a recipient name, shipping address, phone number, and email.
• You pay via Stripe (card, Apple Pay, Google Pay, and select local methods).
• We confirm receipt by email within minutes.
• We hold the order for ~24 hours before passing it to the artist. If you need to cancel or change, email dylan@chord.gift fast.
• After 24 hours, the painting enters production; refund terms then follow Returns & Refunds.

5. Pricing + payment

• Prices on the product page are DDP all-inclusive — shipping, customs duties, and local taxes (VAT / GST / sales tax) are all included. No surprise fees at delivery.
• Pricing is shown in your local currency based on your shipping country.
• You pay in the currency shown at checkout via Stripe. Stripe sees your card data; chord receives a token + last 4 digits + amount, not your full card number.
• We reserve the right to correct obviously mispriced products before they ship (extremely rare; we'd refund + apologize if it happens).

6. Shipping

See Shipping Policy. DDP to 6 countries (US, UK, CA, SG, JP, AU) via DHL / UPS / FedEx tracked express. Typical 8-17 days order to door.

7. Returns + refunds

See Returns & Refunds. Custom-made items have specific terms — we offer tier-based refund coverage from "before painting starts" (full refund) through "production error" (free remake) to "subjective post-delivery dissatisfaction" (case-by-case).

8. Your uploaded photo + content

You retain copyright in any photo you upload. By uploading, you grant chord a limited license to:

• Process the photo to make your painting
• Generate AI previews via OpenAI (see Privacy Policy §3)
• Share with the painter assigned to your order
• Send progress updates if applicable

We do not:

• Use your photo to train any AI model
• Sell, transfer, or license your photo to third parties beyond the processors listed in Privacy §4
• Display your photo publicly without your explicit opt-in

You confirm:

• The photo is yours, or you have permission from everyone in it to have it painted
• You're not uploading anything that infringes copyright, depicts violence, abuse, illegal content, or other content that violates OpenAI's content policy
• For photos depicting minors, you have parental authority to consent

We may refuse to paint a photo if we believe it violates the above (we'll refund in full).

9. AI in chord

We use AI only for:

• Photo preview generation (you see a preview before committing to order)
• Photo moderation (refuse illegal / abusive content)
• Story understanding + gift card text drafting (when you provide story text)

The final painting is hand-painted by real artists on real canvas with real paint. AI does not generate, print, or produce the final product. See Privacy Policy §3 for the full AI scope.

10. Acceptable use

Don't:

• Scrape, fuzz, or abuse the service
• Use chord.gift for fraud or stolen-card transactions (Stripe handles fraud detection; abused accounts will be permanently banned)
• Upload illegal, abusive, or content that violates OpenAI's content policy
• Resell painted artworks at scale claiming they're our official product (you can give them away; we love that)

11. Intellectual property

• chord brand, logo, designs, copy, photos, and code are owned by 10X AI Technology Pte Ltd
• Your uploaded photo + final painting are yours (we retain a copy of the photo per Privacy §9 retention rules)
• Painted artworks are made under license to you for personal use + non-commercial gifting; commercial resale of chord-painted artworks is not licensed

12. Service availability

chord.gift is operated on Cloudflare Workers + Stripe + OpenAI + Resend — all enterprise infrastructure. We aim for high uptime but don't guarantee it. If chord is down when you'd planned to order, refresh later or email dylan@chord.gift.

We may modify, suspend, or discontinue products without notice. If you have an in-flight order when this happens, we'll fulfill it or refund.

13. Liability

To the extent allowed by Singapore law:

• chord's total liability for any single order is capped at the amount you paid for that order
• We don't warrant that the painting will achieve specific gift-giving outcomes (we make great paintings; we can't underwrite human relationships)
• We're not liable for indirect or consequential damages

This doesn't limit liability for gross negligence, willful misconduct, or anything that can't be limited under Singapore law (consumer rights, unfair contract terms, etc.).

14. Dispute resolution + governing law

These terms are governed by Singapore law. Disputes are resolved in Singapore courts.

Before going to court, please try emailing dylan@chord.gift — we resolve nearly everything via email. If you're an EU/UK consumer, your local consumer rights still apply.

15. Changes

We may update these terms. Material changes will be emailed to registered customers + posted with a new version + date at the top.

16. Contact

dylan@chord.gift · WhatsApp +65 8220 0034

10X AI Technology Pte Ltd · 6 Raffles Quay, #14-06 · Singapore 048580 · UEN 202245757M